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| SPS is more than CRM -- it is a complete, integrated business process management software (BPM) solution which can be used to support sales force automation, help desk, project management, change management, and other process intensive tasks. |
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Sales Force Automation (SFA) -- Know to whom you are going to sale what and when. The extensible CRM component of SPS makes organizing your sales efforts a breeze. Custom reporting features provide the tools for aggregate views and trend analysis. A web-based architecture eases access for remote salespeople. |
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Customer Service, Help Desk & Issues Resolution -- Customer service and support is all about following up and following through. SPS enables custom process flow definitions that support automated notifications, issue escalation, time-to-respond expirations, and more. Custom reporting features support qualitative and quantitative analysis of your support functions. |
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Project Management -- Effective project management requires efficient communication. SPS keeps all stakeholders on the same page. Automated scheduling features automatically adjust timelines and deadlines as the project matures. |
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Software Change Management (SCM) -- Bug fixes and enhancements becomes organized transactions within SPS. Modification requests can be classified and prioritized with complete approval chain functionality. Unique attribute technology enables information capture that supports analysis. |
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Process Scheduling & Automation -- Increased efficiency and effectiveness are the results of process management and automation. Organize, analyze and automate your business activities within minutes versus months. SPS provides the tools that make BPM dreams a reality. |
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