Business Process Management, BPM, is the practice of improving the efficiency and effectiveness of your organization by automating tasks.  Many organizations have business processes that are unique to its business model.  Since these processes tend to evolve over time as the business reacts to market factors, the BPM solution must be easily modified so that it remains a perfect fit.

A BPM solution enables you to automate those tasks that are currently being performed manually.  Many of these tasks require some type of approval process, notifications and status reports.  A good BPM solution can make these processes automatic.

The following example illustrates the power of BPM:  When an employee initiates an expense report and his or her supervisor can automatically receive a request to review and approve it.  Once the supervisor has approved the report a resolution request can be automatically delivered to the Accounts Payable or Payroll department.  The employee can receive email notifications as each event occurs.  Thus, the employee does not need to contact anyone to obtain the status of the payment.

SPS provides a BPM solution that tailors itself to your business processes.  With SPS, it is easy to add and modify the workflow automation support.  In addition, SPS allows you to easily modify the information capture and reporting so that the solution continues to match the processes it supports.